Vocatıonal School
Cookıng
Course Information
| COMMUNICATION | |||||
|---|---|---|---|---|---|
| Code | Semester | Theoretical | Practice | National Credit | ECTS Credit |
| Hour / Week | |||||
| AŞÇ118 | Spring | 2 | 0 | 2 | 2 |
| Prerequisites and co-requisites | |
|---|---|
| Language of instruction | Turkish |
| Type | Required |
| Level of Course | Associate |
| Lecturer | Lecturer Pelin ÖZÜÖLMEZ |
| Mode of Delivery | Face to Face |
| Suggested Subject | - |
| Professional practise ( internship ) | None |
| Objectives of the Course | It is aimed to gain competencies to communicate with the guest. |
| Contents of the Course | Definitions of terms related to communication, guest types |
Learning Outcomes of Course
| # | Learning Outcomes |
|---|---|
| 1 | Use communication tools |
| 2 | Communicate efficiently |
| 3 | To act according to circumstances |
| 4 | Ensure communication with guests |
Course Syllabus
| # | Subjects | Teaching Methods and Technics |
|---|---|---|
| 1 | Communication and explanation of related concepts | Face to Face |
| 2 | Explanation of the rules of written and oral communication | Face to Face |
| 3 | Examination of telephone communication rules | Face to Face |
| 4 | The importance of communication non-verbal communication codes to determine | Face to Face |
| 5 | Determination of the importance of body language in face-to-face communication | Face to Face |
| 6 | Examination of types of guest | Face to Face |
| 7 | Midterm Exam | |
| 8 | Examination of the types and behaviors of guest | Face to Face |
| 9 | Explanation of unusual situations faced in the guest accommodations | Face to Face |
| 10 | Disclosure of the guest's stay off-site encounter unusual situations | Face to Face |
| 11 | To intervene in situations that can not be explained | Face to Face |
| 12 | Examination of guest requests and complaints | Face to Face |
| 13 | The guest requests, complaints | Face to Face |
| 14 | The guest requests, complaints forms and assessment methods to be used for examining | Face to Face |
| 15 | Preparation for the final examination | Face to Face |
| 16 | Final Exam |
Course Syllabus
| # | Material / Resources | Information About Resources | Reference / Recommended Resources |
|---|---|---|---|
| 1 | Mısırlı,İ.Konukla İletişim.Detay Yayıncılık,Ankara,2012. | ||
| 2 | Aktepe,C,Baş,M.Tolon,M. Müşteri İlişkileri Yönetimi.Detay Yayıncılık Ankara,2009. | ||
| 3 | Oskay, Ü. İletişimin ABC'si, DER Yayınları, İstanbul, 1997. |
Method of Assessment
| # | Weight | Work Type | Work Title |
|---|---|---|---|
| 1 | 40% | Mid-Term Exam | Mid-Term Exam |
| 2 | 60% | Final Exam | Final Exam |
Relationship between Learning Outcomes of Course and Program Outcomes
| # | Learning Outcomes | Program Outcomes | Method of Assessment |
|---|---|---|---|
| 1 | Use communication tools | ||
| 2 | Communicate efficiently | ||
| 3 | To act according to circumstances | ||
| 4 | Ensure communication with guests |
Work Load Details
| # | Type of Work | Quantity | Time (Hour) | Work Load |
|---|---|---|---|---|
| 1 | Course Duration | 14 | 2 | 28 |
| 2 | Course Duration Except Class (Preliminary Study, Enhancement) | 14 | 2 | 28 |
| 3 | Presentation and Seminar Preparation | 0 | 0 | 0 |
| 4 | Web Research, Library and Archival Work | 0 | 0 | 0 |
| 5 | Document/Information Listing | 0 | 0 | 0 |
| 6 | Workshop | 0 | 0 | 0 |
| 7 | Preparation for Midterm Exam | 1 | 1 | 1 |
| 8 | Midterm Exam | 1 | 1 | 1 |
| 9 | Quiz | 0 | 0 | 0 |
| 10 | Homework | 0 | 0 | 0 |
| 11 | Midterm Project | 0 | 0 | 0 |
| 12 | Midterm Exercise | 0 | 0 | 0 |
| 13 | Final Project | 0 | 0 | 0 |
| 14 | Final Exercise | 0 | 0 | 0 |
| 15 | Preparation for Final Exam | 1 | 1 | 1 |
| 16 | Final Exam | 1 | 1 | 1 |
| 60 | ||||