Instıtute Of Graduate Educatıon
Management Of Health Instıtutıons Master's Program (Wıthout Thesıs )
Course Information
| TOTAL QUALITY MANAGEMENT IN HEALTH INSTITUTIONS | |||||
|---|---|---|---|---|---|
| Code | Semester | Theoretical | Practice | National Credit | ECTS Credit |
| Hour / Week | |||||
| SAK506 | Spring | 3 | 0 | 3 | 6 |
| Prerequisites and co-requisites | None |
|---|---|
| Language of instruction | Turkish |
| Type | Elective |
| Level of Course | Master's |
| Lecturer | Assist.Prof.Dr. Bilal AK |
| Mode of Delivery | Face to Face |
| Suggested Subject | None |
| Professional practise ( internship ) | None |
| Objectives of the Course | Students in health care quality improvement concepts, methods, tools, and is intended to be used to know. |
| Contents of the Course | The concept of quality in health services, continuous quality improvement in healthcare, customer perceptions, structure, process and outcome measures, basic quality improvement tools, quality improvement teams, basic quality improvement models, strategic quality management, external quality improvement methods |
Learning Outcomes of Course
| # | Learning Outcomes |
|---|---|
| 1 | 1.EXPLAİN the meaning of quality health services. |
| 2 | Explain the importance of continuous quality improvement. |
| 3 | 3-Patients and their caregivers know why and how to measure their perception, structure, process and outcome measures distinguish. |
| 4 | 4-You can use the basic quality improvement tools. |
| 5 | 5-Specifies how the quality improvement team that works and explains the basic quality improvement models. |
Course Syllabus
| # | Subjects | Teaching Methods and Technics |
|---|---|---|
| 1 | Quality, quality control concepts, factors affecting the quality and history of quality | Lecture, discussion, presentation |
| 2 | In terms of service quality, quality in health services | Lecture, discussion, presentation |
| 3 | Total quality Management. | Lecture, discussion, presentation |
| 4 | Total quality Management. | Lecture, discussion, presentation |
| 5 | Classical management approach differences of TQM | Lecture, discussion, presentation |
| 6 | Quality-improvement, continuous improvement / Kaizen | Lecture, discussion, presentation |
| 7 | quality improvement in health care | Lecture, discussion, presentation |
| 8 | Midterm | |
| 9 | Elements of continuous quality improvement | Lecture, discussion, presentation |
| 10 | Customer focus | Lecture, discussion, presentation |
| 11 | The statistical approach | Lecture, discussion, presentation |
| 12 | Quality improvement tools | Lecture, discussion, presentation |
| 13 | full participation | Lecture, discussion, presentation |
| 14 | Leadership and Strategic quality management | Lecture, discussion, presentation |
| 15 | External quality assessment - Patient safety | Lecture, discussion, presentation |
| 16 | Final Exam |
Course Syllabus
| # | Material / Resources | Information About Resources | Reference / Recommended Resources |
|---|---|---|---|
| 1 | 1. Donald M. Berwick, A. Blanton Godfrey, and Jane Roessner. Curing Health Care. Jossey-Bass Inc., Publishers, San Francisco, California, 1990 | ||
| 2 | 2. Ellen J. Gaucher, Richard J. Coffey. Total Quality in Healthcare. Jossey-Bass Inc., Publishers, San Francisco, California, 1993 |
Method of Assessment
| # | Weight | Work Type | Work Title |
|---|---|---|---|
| 1 | 40% | Mid-Term Exam | Mid-Term Exam |
| 2 | 60% | Final Exam | Final Exam |
Relationship between Learning Outcomes of Course and Program Outcomes
| # | Learning Outcomes | Program Outcomes | Method of Assessment |
|---|---|---|---|
| 1 | 1.EXPLAİN the meaning of quality health services. | 11͵12 | 1͵2 |
| 2 | Explain the importance of continuous quality improvement. | 11͵12 | 1͵2 |
| 3 | 3-Patients and their caregivers know why and how to measure their perception, structure, process and outcome measures distinguish. | 10͵11 | 1͵2 |
| 4 | 4-You can use the basic quality improvement tools. | 11͵12 | 1͵2 |
| 5 | 5-Specifies how the quality improvement team that works and explains the basic quality improvement models. | 11͵12 | 1͵2 |
Work Load Details
| # | Type of Work | Quantity | Time (Hour) | Work Load |
|---|---|---|---|---|
| 1 | Course Duration | 14 | 3 | 42 |
| 2 | Course Duration Except Class (Preliminary Study, Enhancement) | 14 | 4 | 56 |
| 3 | Presentation and Seminar Preparation | 1 | 20 | 20 |
| 4 | Web Research, Library and Archival Work | 0 | 0 | 0 |
| 5 | Document/Information Listing | 0 | 0 | 0 |
| 6 | Workshop | 0 | 0 | 0 |
| 7 | Preparation for Midterm Exam | 1 | 14 | 14 |
| 8 | Midterm Exam | 1 | 1 | 1 |
| 9 | Quiz | 0 | 0 | 0 |
| 10 | Homework | 0 | 0 | 0 |
| 11 | Midterm Project | 0 | 0 | 0 |
| 12 | Midterm Exercise | 0 | 0 | 0 |
| 13 | Final Project | 0 | 0 | 0 |
| 14 | Final Exercise | 0 | 0 | 0 |
| 15 | Preparation for Final Exam | 1 | 16 | 16 |
| 16 | Final Exam | 1 | 1 | 1 |
| 150 | ||||