Faculty Of Engıneerıng
Industrıal Engıneerıng (Englısh)
Course Information
| CRISIS MANAGEMENT | |||||
|---|---|---|---|---|---|
| Code | Semester | Theoretical | Practice | National Credit | ECTS Credit |
| Hour / Week | |||||
| INE453 | Fall | 3 | 0 | 3 | 4 |
| Prerequisites and co-requisites | None |
|---|---|
| Language of instruction | English |
| Type | Elective |
| Level of Course | Bachelor's |
| Lecturer | |
| Mode of Delivery | Face to Face |
| Suggested Subject | None |
| Professional practise ( internship ) | None |
| Objectives of the Course | As per the learning paradigm, after successfully completing this class, students will be able to: • Demonstrate methods of diagnosing & resolving crisis situations • Examine the inter-relationship of crisis planning, CM & ethical decision making processes and practices • Understand personal responses to crisis as influenced by knowledge, skills, abilities, biases, and resources • Develop skills to resolve, minimize damage or avoid chaos before, during & after a crisis • Synthesize the process of anticipating & preparing, rapid response, follow-through & post-evaluations • Process criteria for selection, training, maintaining a CM team • Research, develop & write a comprehensive crisis management manual |
| Contents of the Course | This online course examines the dilemmas of managerial responsibility that occur when organizations face crisis because of disasters, unexpected circumstances or circumstances beyond the scope of managerial control. Students are provided with the analytical and practical foundations to anticipate possible crises; develop methods of avoiding or minimizing damage, and deal with the resulting impact to stakeholders. Included are how to prepare an emergency list; identify pre-crisis symptoms; select & shepherd a successful team. We will examine existing case studies of organizations who have handled crises. |
Learning Outcomes of Course
| # | Learning Outcomes |
|---|---|
| 1 | Students will gain knowledge on the issues facing public relations practitioners in businesses and organizations when a crisis situation demands immediate public response. |
| 2 | Students will learn practical techniques and planning necessary to successfully communicate during a crisis situation. |
| 3 | Student will be abe to develope crises prevention techniques, manage crises to minimize damages, optimize resource allocation and post evaluate the crises' effects. |
| 4 |
Course Syllabus
| # | Subjects | Teaching Methods and Technics |
|---|---|---|
| 1 | Defining crisis, Pyschology of Crisis | Lecturing |
| 2 | Adressing Stakeholders, Internal-external Issues | Lecturing |
| 3 | Developing a Crisis Communications Plan | Lecturing |
| 4 | Crises Communication and Public Relations | Lecturing |
| 5 | Five stages of Crises (Detection, Preventation and Preparation) | Lecturing |
| 6 | Five stages of Crises (Containment, Recovery, Learning) | Lecturing |
| 7 | Midterm | Exam |
| 8 | Case studies- Discussion of famous crisis situations | Lecturing |
| 9 | The Media in Crisis-Expectations | Lecturing |
| 10 | The Media in Crisis-Maintaining Credibility | Lecturing |
| 11 | The Media in Crisis- Accomodating information demand | Lecturing |
| 12 | CM Team Manual | Lecturing |
| 13 | CM Team Manual | Lecturing |
| 14 | Review | Lecturing |
| 15 | Review | Lecturing |
| 16 | Final Exam | Exam |
Course Syllabus
| # | Material / Resources | Information About Resources | Reference / Recommended Resources |
|---|---|---|---|
| 1 | Managing Emergencies and Crises. Dr.Naim Kapucu, ve Dr. Alpaslan OzerdemISBN-13: 9780763781552 |
Method of Assessment
| # | Weight | Work Type | Work Title |
|---|---|---|---|
| 1 | 40% | Mid-Term Exam | Mid-Term Exam |
| 2 | 60% | Final Exam | Final Exam |
Relationship between Learning Outcomes of Course and Program Outcomes
| # | Learning Outcomes | Program Outcomes | Method of Assessment |
|---|---|---|---|
| 1 | Students will gain knowledge on the issues facing public relations practitioners in businesses and organizations when a crisis situation demands immediate public response. | 4 | 1͵2 |
| 2 | Students will learn practical techniques and planning necessary to successfully communicate during a crisis situation. | 4 | 1͵2 |
| 3 | Student will be abe to develope crises prevention techniques, manage crises to minimize damages, optimize resource allocation and post evaluate the crises' effects. | 4 | 1͵2 |
| 4 |
Work Load Details
| # | Type of Work | Quantity | Time (Hour) | Work Load |
|---|---|---|---|---|
| 1 | Course Duration | 14 | 3 | 42 |
| 2 | Course Duration Except Class (Preliminary Study, Enhancement) | 14 | 3 | 42 |
| 3 | Presentation and Seminar Preparation | 0 | 0 | 0 |
| 4 | Web Research, Library and Archival Work | 0 | 0 | 0 |
| 5 | Document/Information Listing | 0 | 0 | 0 |
| 6 | Workshop | 0 | 0 | 0 |
| 7 | Preparation for Midterm Exam | 1 | 3 | 3 |
| 8 | Midterm Exam | 0 | 0 | 0 |
| 9 | Quiz | 0 | 0 | 0 |
| 10 | Homework | 0 | 0 | 0 |
| 11 | Midterm Project | 0 | 0 | 0 |
| 12 | Midterm Exercise | 0 | 0 | 0 |
| 13 | Final Project | 1 | 3 | 3 |
| 14 | Final Exercise | 0 | 0 | 0 |
| 15 | Preparation for Final Exam | 0 | 0 | 0 |
| 16 | Final Exam | 0 | 0 | 0 |
| 90 | ||||